Starting around the 13th-15th, we saw a sharp increase in soldiers reporting that their stats, awards, and rank are not updating. This is under heavy investigation since, as you know, the ranking system is a central feature of the game.

Some users are reporting that stats are working again on a number of servers. That is great news! I'm trying to pull information on the issue, the fix (if this is a full fix), and measures going forward so that you have better insight into the work applied to make sure you shouldn't have to see something like this again any time soon. I'll give you the official update as soon as I have that information!

Also, I wanted to let you know that we have an answer up about the stats outage (linked below). If you click the Notify Me… button in the answer, you’ll receive an update whenever new information is added.

http://support. ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php? p_faqid=14853

I appreciate your patience as we work to resolve this issue and I'll provide updates in this main post as they are available. If you have any comments or would like to post about this issue, please do so here:

http://forums.ea.com/mboards/thread.jspa? threadID=239632